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Hawaii Tech Support Computer Repair IT Techs

Hawaii Tech Support technicians repair computers and configure network equipment at their Aiea, Hawaii office.

One of Hawaii’s fastest-growing companies turned to outside help when it saw its revenues decline last year.

The verdict: It was spreading itself too thin and was losing focus.

Hawaii Tech Support saw its revenues rise by almost 300 percent between 2007 and 2009, placing it third on PBN’s list of Hawaii’s fastest-growing small businesses. It followed that up with 66 percent growth between 2008 and 2010, landing it at the No. 24 spot on the list as revenue topped $1.2 million.

But the rapid growth would not last. Revenue fell to about $800,000 in 2011, prompting CEO Stanley Lau to look for help.

“Honestly, 2011 was a pretty rough year for us,” Lau said. “We were trying to do too much, instead of focusing on what would make the most sense to do.”

The company had been providing services in three main areas: government work, commercial clients and computer repair. The assessment by Akamai Capital LLC showed Lau that focusing on commercial clients would provide the company with a higher gross profit than if it continued to provide services across the three areas.

Hawaii Tech Support’s commercial focus now is to provide IT services for businesses that typically have between five and 50 employees in industries that rely on technology, such as law, engineering, architecture and finance.

While the company’s revenue dropped by nearly 35 percent in 2011 compared to 2010, its gross profit grew about 7 percent, which Lau attributes to the shift in business focus. He is projecting revenue of $900,000 this year.

The assessment provided hard numbers to support Lau’s thinking that focusing on the commercial industry would be best for business. It also showed how hiring another person would impact the finances — both costs and benefits — and it looked pretty good, he said. So, he hired another full-time employee to join the technician team.

Hawaii Tech Support launches new website!

Hawaii Tech Support is proud to announce the launch of our new website at http://www.hitechsupport.net. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

Our current clients who can access our ticket client portal can now use their email and password to log into the site to make filling out forms easier, access special content, and gain access to our ticketing system.

We'd also like to welcome everybody to our blog, and we encourage you to leave comments.

These are Hawaii’s 50 fastest-growing companies, based on percentage growth in revenue between 2008 and 2010. PBN asked the top executive of each company two questions about the past two years and the year ahead. Here are their answers.

1 Pelatron Inc.

Honolulu – Engineering, technical services and management specialist company specializing in research and development, systems integration, broadband telecommunications and programming.

Revenue growth 2008-2010: 392.34%

How our company was able to grow over the past two years: We are fortunate to employ very productive, reliable and dedicated employees. Our employees are responsive to the needs of our customers. The more productive and responsive we are, the more work comes to us.

Plans to add staff during the next 12 months: We will probably add another 20 people to our staff for manufacturing and engineering and another 20 or so to respond to new I.T. support contracts that we expect to bring in over the next few months.

Read more...

These are Hawaii’s 50 fastest-growing companies, based on percentage growth in revenue between 2007 and 2009. PBN asked the top executive of each company two questions about the past two years and the year ahead. Here are their answers.

#1 Makaha Studios

How our business was able to grow through the recession: Our survival and future growth of the company depended on securing a large multiyear contract, so we were able to secure a contract with a Mainland company to provide media support for their ongoing work at multiple sites in Hawaii and throughout the Mainland.

Read more...

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