Hawaii Tech Support Blog

Hawaii Tech Support has been serving the Hawaii area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

2017 Wrap Up

2017 Wrap Up

2017 started with a mission to improve our IT service and help our clients with new technologies. Over the last year, we refined our support operations to better support our clients and continue to improve on our service delivery. Hawaii Tech Support will go through major software upgrades in the next two months, improving the quality of information available to our technicians and clients and allowing us to better support our clients. Our help desk service will also roll out a new chat support feature that improves the time to resolve issues, helping our clients get back to work faster.

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You Deserve an IT Provider that Cares as Much as You Do

You Deserve an IT Provider that Cares as Much as You Do

Two major concerns of every business owner are the protection of their company and making sure their technology does what it’s supposed to do. It can be overwhelming to manage these two aspects on your own, which makes outsourcing the security and maintenance of your IT such an attractive option.

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Need New Computer Hardware But Lack the Capital? You’ve Got Options

Need New Computer Hardware But Lack the Capital? You’ve Got Options

How often do you look at a workstation in your office and say, “Wow, I should replace that soon?” Old equipment is vulnerable to all sorts of performance issues, and if you wait too long to replace it, you might be dealing with troublesome downtime and wasted capital. Older hardware is often harder and more expensive to replace. Thankfully, there’s a service that’s capable of changing the way that you procure new hardware, including workstations, server units, network components, and so much more.

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This Year, Be Sure to Fix Your Break-Fix IT Policy

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It’s already a couple of months into 2016, are you still relying on a break-fix company to fix your technology problems? Using technology comes with its own set of problems. For example, dealing with an influx of new devices in your office, determining whether or not your technology can take another year of use, and budgeting around new technology expenses, can be suffocating. If you haven’t done so yet, now is a great time to cast aside the break-fix IT policy and take your technology maintenance and management seriously.

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4 Ways to Troubleshoot Network Performance Issues

b2ap3_thumbnail_rmm_it_400.jpgAre you experiencing performance issues with your computer network? Does it seem like it’s not running as effectively as it used to? Given the nature of technology, eventually, you’ll have to replace all of your computer hardware. But before you do, give your network a boost by trying these four IT maintenance best practices.

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Don’t Fix an IT Problem Just to Have to Fix it Again

b2ap3_thumbnail_your_companys_it_budget_400.jpgWe live in a world where money is the solution to all problems. If you have a problematic piece of technology, what do you do to fix it? You can call in the professionals, or shell out for new hardware or software. Either way, you’re spending money, but the difference in how much you need to spend depends on the policies your IT support budget specifies.

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Turn the Key to Business Success with All-in-One Technology Solutions

b2ap3_thumbnail_money_solutions_400.jpgWe all know the pain of contriving a brand new business solution. It takes time to implement and it can be an unnecessary hurdle to greater operational efficiency. Therefore, the best way to make the most out of a brand new solution is to use one that requires minimal setup, and can be implemented immediately into your business strategy.

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Outsourcing IT Automatically Gives Your Business Access to New Skillsets

b2ap3_thumbnail_outsourced_it_works_for_business_400.jpgIt’s well known in the business world that outsourcing your IT will yield significant savings for your IT budget. However, did you know that the benefits of outsourcing IT go beyond monetary savings? For example, gaining access to a new skillset is just one valuable benefit to outsourced IT that doesn’t have a column in your budget.

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Tip of the Week: How to Find the Right Outsourced IT Company for Your Business

b2ap3_thumbnail_your_outsourced_it_provider_400.jpgAs your company expands, you’re beginning to realize that one IT person isn’t enough to handle all of your technical needs. You feel like you need more hands on deck, but your budget won’t allow for it. You decide that your best option is to hire slowly and steadily, interviewing externally for the most qualified individuals. But, how can you be sure that they meet the needs of your company?

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Can You Tell the Difference Between an IT Issue and an IT Problem?

b2ap3_thumbnail_what_is_the_problem_400.jpgWe often discuss why it’s important that a business takes proactive measures to resolve IT issues before they become problems, but these definitions might be lost on some of our followers. In order to understand the true value of our IT services, it’s imperative that you’re able to distinguish the difference between these two disruptive sources to your technology.

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In Business, It’s Dangerous to Go It Alone

b2ap3_thumbnail_business_partners_help_you_achieve_400.jpgSeasoned business owners understand the value of working with professionally-trained teams. Due to the complexities and time constraints of running a business, there’s no way that one person can do everything, much less doing everything well. Therefore, it’s ideal to have a professional team dedicated to every aspect of your business, especially when it comes to IT.

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Managed Services Prevents these 6 Common IT Problems

b2ap3_thumbnail_make_the_pieces_fit_with_solutions_400.jpgModern businesses are built upon their data. Therefore, you need someone you trust to oversee it. Having the wrong person handle your IT systems could turn into a number of time-consuming, costly, and irritating problems for you. Here’s a list of the six most common IT problems that can be prevented by going with a trusted IT service provider.

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3 Businesses That Manage Other Businesses on Your Behalf

b2ap3_thumbnail_business_to_business_management_400.jpgWe offer a handy IT service called vendor management. This is where we resolve technology issues on behalf of your business by coordinating with vendors to provide a fix, even if it lies outside the realms of our expertise. You may not realize it, but you actually use vendor management services for other everyday aspects of your life.

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How Can You Tell if a Technology Vendor is Right for Your Business?

b2ap3_thumbnail_vendor_management_for_your_business_400.jpgIt can make a big difference for your business to partner with the right technology vendor. How can you be sure that you’re working with a vendor that’s looking out for your company’s best interests? You can know that you’re working with the right vendor if your IT provider can establish that they are trustworthy and reliable.

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3 Reasons to Supplement Your In-House IT Department

b2ap3_thumbnail_co-managed_it_400.jpgJust because you have an IT technician on staff, doesn't mean your technology needs are 100% covered. The people making up your IT department are just that, people, and because they are people, having reliable coverage can be difficult. Outsourcing your IT department is the perfect way to get the extra coverage your business needs, especially when your IT team can't be there for you.

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It’s About the Best Solution, Not the Latest

b2ap3_thumbnail_best_business_solutions_400.jpgYou may have been using a PC long enough to remember just how awesome Microsoft Word 98 was. When Microsoft first released their Office 98 productivity suite with programs like Word, PowerPoint, and Excel, there was really nothing quite like it on the market. Unfortunately for some businesses, Word 98 isn't nostalgia, it's a daily reality.

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Computer Broke? Phone it In!

b2ap3_thumbnail_call_us_up_for_help_400.jpgWhen people talk about "phoning it in," they usually refer to purposely doing subpar work at their job. However, when a computer breaks and someone "phones it in," they're referring to calling remote IT support, which has a completely different connotation because remote IT service is service that's of the highest quality!

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Ira Simpson
If your computer broke or it shows some error while starting any software so you need to check your computer by professional. You ... Read More
Monday, 25 February 2019 04:49
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3 Ways Your Business Leaves Money on the Table

b2ap3_thumbnail_leave_money_on_table_400.jpgFor a business owner, leaving money on the table is the worst feeling because it means passing up on easy money. From forgetting to upsell to a customer to having a delivery route be longer than it needs to be, there are many ways that businesses leave money on the table. Take a look at your company's technology; you may be leaving money on the table by using inefficient technology that's literally sitting on your table.

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One Call to Handle it All!

b2ap3_thumbnail_our_vendor_management_400.jpgConsolidation makes life easier. Your smartphone is a prime example of this: consolidating dozens of individual gadgets down to one easy-to-use device that can fit inside your pocket. Before smartphones, we had to travel with a carry-on bag full of electronics, but now, thanks to smartphones, traveling is much easier. This principle of consolidation also applies to IT services.

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Efficiency is Important for Your Business

b2ap3_thumbnail_business_of_efficiency_400.jpgWhen your business runs efficiently, you will see the positive side effects start relatively quickly. While this seems pretty reasonable to most everyone, there are many business owners that don't know how to best produce the kind of efficiency that will take their business to the next level.

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There is no question that Google is an absolute giant in computing, having moved from web search functionality to a much wider variety of applications. These applications now make up the G Suite, and are used by many, many businesses to acc...

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