Hawaii Tech Support Blog

Hawaii Tech Support has been serving the Hawaii area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Three Steps to Better Backups

Tip of the Week: Three Steps to Better Backups

Because of the protection it can offer your organization, data backup is a necessary tool for you to have—that is, provided it has the requisite security and reliability you’ll need should you ever have to lean on it. Let’s go over a few guidelines to help you be sure that your backup is trustworthy enough to stake your business’ future on.

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What We Can Learn from Coca-Cola’s Insider Trade Secret Theft

What We Can Learn from Coca-Cola’s Insider Trade Secret Theft

Your business’ data is perhaps its most crucial resource—which is why it is so important that it remains protected against all threats (including those that come from within your own business). Consider, for a moment, the ongoing trial of Xiaorong You, going on in Greenville, Tennessee. Accused of stealing trade secrets and committing economic espionage, You allegedly stole various BPA-free technologies from various companies—including Coca-Cola and the Eastman Chemical Company, amongst others—to the tune of $119.6 million.

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Facebook’s Massive Data Leak

Facebook’s Massive Data Leak

Facebook is many people’s favorite—or at least most used—app and it does bring value to people by letting them keep tabs on friends and family, or grow their businesses. It has grown to be one of the largest, most successful software technology companies in the world. Unfortunately, with that type of exposure comes the responsibility of securing massive amounts of personal data. In this quest, they leave a lot to be decided. Today, we take a look at the situation Facebook is in as they are dealing with one of the largest data leaks in history.

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What Your Employees Need to Know to Keep Their Own Data Secure, Too

What Your Employees Need to Know to Keep Their Own Data Secure, Too

It is only too common for people to have very different personalities in the office as they do during their off hours, with different standards and practices to suit them. While there is absolutely nothing wrong with that on the surface, you need to be sure that they are at least upholding the kind of security best practices that you expect of them in the office while they are at home.

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March Brings A Lot of IT Awareness

March Brings A Lot of IT Awareness

Sometime recently, novelty holidays have popped up for almost anything. Many of which just aim to celebrate the things about our lives that make life worth living. Take any random day, like May 12. There are a half-dozen “holidays” that day: National Limerick Day, National Odometer Day, National Nutty Fudge Day, National Fibromyalgia Awareness Day, National Receptionists’ Day, and National Third Shift Workers Day. So, May 12 runs the gamut of human existence. 

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Three Seldom-Considered Elements of a Backup Strategy

Three Seldom-Considered Elements of a Backup Strategy

If you’ve been following us for any amount of time, it is very likely that you have already heard us talk about the importance of a comprehensive data backup strategy. Recent events have made such preparations no less important for you to have in place. Let’s go over some of the key steps that you need to undergo.

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What Would Happen if All Data Was Publically Available?

What Would Happen if All Data Was Publically Available?

What if I were to tell you that, by the time you finished reading this sentence, all personal data in existence was exposed? If every text sent, every Google search executed, every website visited, everything we had ever done online, was made public? Gizmodo recently reached out to an assortment of experts for their insights. Here, we’ve assembled their responses for you to consider.

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Considering Point of Sale Technology

Considering Point of Sale Technology

Point of sale software and solutions have long offered massive benefits to businesses, with these benefits growing as the technology has advanced. Let’s look at how the POS system has developed over the years to offer the business utilities and benefits that it does today.

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Losing Data in 2020 is Inexcusable

Losing Data in 2020 is Inexcusable

With half of 2020 behind us, I think it is fair to say that 2020 has turned out to be a pretty sucky year for everyone. Business owners are now concerned about how they are spending, and different means to avoid procedural interruptions. One issue that all businesses should be aware of—and act to mitigate—is the loss of data that can cause these interruptions.

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Reopen Your Business with Confidence

Reopen Your Business with Confidence

As the COVID-19 pandemic rolls on, many businesses continue to operate remotely with an eye toward reopening their office soon. Today, we thought it would be a perfect time to go over a couple of things that small business owners will need to address as people begin coming back into the workplace. 

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What We Can Learn from the 2020 Data Breach Investigations Report

What We Can Learn from the 2020 Data Breach Investigations Report

Starting in 2008, Verizon has produced a report outlining the cybersecurity incident trends that the previous year demonstrated. In doing so, they have provided a resource that gives businesses greater insights into where their cybersecurity efforts need to be focused. Let’s go over some of 2019’s trends and insights that were highlighted in the Verizon Business 2020 Data Breach Investigations Report (DBIR).

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Where Is All of Your Data?

Where Is All of Your Data?

Quick question. If I were to ask you, on the spot, to tell me where all of your company data is, right this moment, could you tell me with absolute confidence? What if I could prove you wrong?

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What Is a Data Lake?

What Is a Data Lake?

Big data, or massive data sets that can be used to make inferences and reveal patterns, has become an increasingly important part of modern business and can be leveraged in many different ways. There are a few different options for storing this data available, which the use case for the data will dictate. Here, we’ll evaluate whether a “data lake” or a “data warehouse” would better suit your needs.

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The Security Questions Surrounding Cloud Solutions

The Security Questions Surrounding Cloud Solutions

All types of businesses use cloud resources as a part of their IT infrastructure. It allows them to turn what was once a major capital expenditure into a controllable operating cost; and, it does it while offering solutions to almost any business problem. The one drawback that most IT professionals agree on is how to gain enough control over a cloud platform to ensure that the platform is secure. 

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Effective Data Management Brings Big Benefits

Effective Data Management Brings Big Benefits

We all use computers to run our businesses every day, and data has become a key factor in what most businesses do. Even smaller businesses have begun to use their data for strategic purposes, and in doing so have started a trend that has taken the world by storm. Let’s take a look at the data services that are designed to inform business owners and decision makers on how their business is actually working and how to improve operational effectiveness.

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Where is Your Data and Who Can See It?

Where is Your Data and Who Can See It?

We are all in the cloud. The concept of cloud computing and cloud storage has revolutionized the way businesses handle data storage and software distribution. We have helped many of our clients utilize cloud-based services, and these days, most of us are connected to this entity labeled as “the cloud” in one way or another. The question is, how can we tell if our data is safe?

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Some Hackers Promote Cybersecurity

Some Hackers Promote Cybersecurity

Most people have acquired much of their familiarity with what a hacker is through the mixed representation seen in pop culture today… but does this impression match up to a hacker in real life? Popular entertainment unfortunately doesn’t differentiate between different hacker types and their motivations very well, so that’s what we’ll handle here.

Understanding Hackers, Based on Motive

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What Value Do Managed Services Offer? Fourth, Data Services

What Value Do Managed Services Offer? Fourth, Data Services

Data is of key importance to many modern businesses, and with the help of a managed service provider, it can become even more useful. Here, as we continue our series on the value that a managed service provider can offer you, we’ll focus on the ways that data can be harnessed to your business’ advantage.

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Ways to Be Smarter About Your Data

Ways to Be Smarter About Your Data

Here’s a fact that you’ve heard before: data loss is a nightmare for your business, and ransomware is the boogeyman. Once your data has been breached, your company’s reputation is damaged in perpetuity. That’s why it is important to confront these fears and start prioritizing data security. 

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Should Big Tech Be Reined In?

Should Big Tech Be Reined In?

It’s not a secret (well, not anymore) that the big tech companies have influence. These companies, that include Apple, Google, Amazon, and Facebook, have been in the spotlight more and more as the argument of data privacy has gotten louder and louder. Public sentiment is starting to blow back on their business model--and since, Yahoo, once the predominant name in Internet-based services, was broken up and sold to Verizon for cents on the dollar after being at the center of the largest data breach in recorded history--there have been rumblings that there has to be something done to protect the public from major publicly-traded technology companies that use individual’s data in ways that some deem unethical.

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It is undeniable that businesses have increasingly been relying on technology. The past year has been especially digital as millions of people were working remotely. Many of these people required some type of technology support. Today, we a...

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