Hawaii Tech Support Blog

Hawaii Tech Support has been serving the Hawaii area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

The Other Features of VoIP Fuel Business Communications

The Other Features of VoIP Fuel Business Communications

For the small business looking to transform both their communications system and their IT budget, Voice over Internet Protocol (VoIP) is a great solution. VoIP can deliver clear and reliable calling services that some landline services simply don’t offer. We take a look at VoIP’s more interesting features in this week’s blog.

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Tip of the Week: Three Ways the Cloud Boosts Businesses

Tip of the Week: Three Ways the Cloud Boosts Businesses

Thanks to the increasing capabilities of modern computing networks, businesses have been able to experience enhanced productivity. One such capability, cloud computing, has allowed businesses to reach outside of their physical location to conduct their operations. Here, we’ll review some of cloud computing’s other benefits.

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Employees Are the Key to Productivity

Employees Are the Key to Productivity

Productivity is always going to be a big issue in the workplace. While you want to encourage your employees to get work done, you don’t want to be too overbearing, as it could have the exact opposite of your desired effect. How can you make sure that your employees are staying on-task and focused on their goals? You can take the first step by understanding their motivations and long-term goals.

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Four Essential Business Software Types to Consider

Four Essential Business Software Types to Consider

While each business today features its own balance of company culture and processes, there are certain varieties of software that all companies in operation today should be leveraging. Here, we’ll go over what these solutions are, and how they can benefit you.

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Can Technology Work Against a Business?

Can Technology Work Against a Business?

Technology has forever changed the culture of some office environments, for better or worse. While we tend to err on the side of implementing IT as being worth the risk, it’s always best to go into implementing a new technology solution with the thought of not just how it will affect operations, but how it might influence your organization’s company culture. We’ll go into detail about ways that implementing a new IT solution might affect the way your staff interact with each other, as well as what you should look out for when implementing such solutions.

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Lunch & Learn: Cybersecurity Hygiene for Business Owners

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Hawaii Tech Support is hosting a “Cybersecurity Hygiene for Business Owners” Lunch & Learn at Dave & Buster’s at 1030 Auahi St. Honolulu from 11:30am – 1pm on Thursday, April 25, 2019.
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HTS Hosts "The Business Owner's Guide to Cybersecurity Hygiene" Brunch & Learn

HTS Hosts "The Business Owner's Guide to Cybersecurity Hygiene" Brunch & Learn

Did you know that 28% of Incidents and Data Breaches are attributed to staff or others INSIDE an organization according to Verizon’s 2018 data breach report? Are you aware of what type of data your employees are accessing and what it's being used for? In today's climate of constant cyber threats, you can't afford to be complacent. This course is a part of Hawaii Tech Support’s Educational Brunch & Learn series, designed exclusively for business owners. Join us for a scrumptious breakfast at The Pacific Club and discover best practices & cybersecurity tools on how to protect your business.

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Your New Smartphone Probably isn’t Much Smarter Than Your Last One

Your New Smartphone Probably isn’t Much Smarter Than Your Last One

The difference in today’s mobile devices and those that came years before used to be staggering, but in recent years, the differences in power and functionality have started to wane. Manufacturers have begun to roll out devices with only minor changes in power, but with exorbitant increases in cost. For the first time, in 4Q of 2017, the smartphone saw stagnation, and we’ll try to get to the root of it.

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What Can We Reasonably Expect the Workplace of the Future to Look Like?

What Can We Reasonably Expect the Workplace of the Future to Look Like?

It’s not unusual for people to try and predict what the future will look like, but too many times when people try and predict what will happen in the future, the reality of what is happening today isn’t taken into account. Imagining the workplace (and workforce) of the future requires we look at where we are today, the pace of change, and what changes are expected. It may not go the way you envision, but the more empirical data you use to model what the future looks like, the less disappointed you’ll be when your imaginary benchmarks aren’t met.

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All Work and No Play Makes Fewer Opportunities

All Work and No Play Makes Fewer Opportunities

The office is a workplace, so it most likely isn’t a place that is often associated with fun and games. However, different aspects of games have been shown to provide significant benefits when introduced into the professional environment. Today, we’ll explore some of the ways that a little frivolity may benefit your office.

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MSPs Face Many of the Same Problems Your Business Faces

MSPs Face Many of the Same Problems Your Business Faces

The average business relies on several technology solutions that make maintaining a network infrastructure more challenging. Eventually, it gets to the point where technology becomes difficult to maintain without the help of an on-site IT department. Unfortunately, small businesses often have trouble supporting their infrastructures, as they don’t have the funds to hire and maintain an internal IT department. What’s the best way for a smaller organization to keep their technology in working order?

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Getting to the Root Cause of an IT Issue Means Seeing the Big Picture

Getting to the Root Cause of an IT Issue Means Seeing the Big Picture

When your business experiences an IT outage, what’s the first thing that comes to mind? A typical response (after expressing frustration) is, “How long until operations resume?” An answer to this question isn’t always obvious, which leads to another question, “Why did my system go down in the first place?” Being able to quickly and accurately ascertain what’s behind an IT outage is a responsibility that every business should have handled, yet implementing such a procedure is often overlooked until it’s too late.

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What’s a User to Do When Their Device’s Manufacturer Goes Under?

What’s a User to Do When Their Device’s Manufacturer Goes Under?

Business is a fickle thing, as acquisitions can be the end of both major and minor vendors. This can also lead to the untimely demise of some of your partnerships with these companies. Take, for example, a recent acquisition by Fitbit, which acquired a former Kickstarter project Pebble, showing the world that these types of acquisitions can be major problems for consumers.

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Situations Can Quickly Deteriorate When Employees Attempt to Resolve IT Issues

Situations Can Quickly Deteriorate When Employees Attempt to Resolve IT Issues

In a world where businesses either pride themselves on their security solutions, or have woefully unsecured networks, you need to understand that one of the most common threats to sensitive corporate data comes from within your organization. User error is the leading cause of data loss and security-related problems, although, it’s important to remember that they often have good intentions that may result in an unfortunate outcome.

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Tip of the Week: No Internet? No Problem! 3 Ways to Be Productive Without the Internet

Tip of the Week: No Internet? No Problem! 3 Ways to Be Productive Without the Internet

Most modern businesses need access to crucial parts of their infrastructure in order to keep operations moving forward. For example, your building’s electricity is necessary to power your technology, and without an Internet connection, you could be losing out on hours of potential productivity. What can you do to minimize downtime and make the best out of a bad situation?

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You Need to Take Into Account Every Possible Risk to Your Data

b2ap3_thumbnail_your_business_backup_plan_400.jpgYour business’s data is its lifeline. Without it, you can’t hope to continue functioning, especially if you’re unable to recover it following a data loss disaster. Businesses that experience a devastating data loss incident, and are unable to recover, are likely to go out of business within one calendar year following the incident. Is your business prepared to tackle a data loss disaster?

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Your IT Department Should Be Your Allies, Not an Afterthought

b2ap3_thumbnail_it_that_works_for_you_400.jpgHow involved in your operations is your IT department? Does your SMB even have an IT department? Many organizations tend to consider IT an afterthought because they don’t believe themselves to be targets for hackers, or don’t anticipate costly technology issues. However, these business owners underestimate the power of complete transparency between an organization and IT.

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How Your Business Can Benefit from Unified Communications Solutions

b2ap3_thumbnail_unified_communications_for_you_400.jpgIn business, the importance of using a unified communications system cannot be understated. Without this necessary common ground within your office, you’ll potentially run into complications when it comes to communicating with your employees. It doesn’t matter if you have ten or even a hundred employees; you should consider setting up a unified communications solution for your business, and quickly.

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Your Legacy Technology Could Be Holding You Back

b2ap3_thumbnail_let_down_by_old_tech_400.jpgWhen was the last time you provided your business with improved technology that offers a great return on investment? If your business is using software and hardware that hasn’t been updated in several years, the same technology that’s necessary for your operations could be holding you back from achieving optimal efficiency.

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Grow Your Business the Smart Way with VoIP

b2ap3_thumbnail_voice_over_ip_400.jpgIn a world where brief emails and instant messages inundate our day-to-day lives, there’s something to be said about taking the time to pick up the phone and talk to your customers. As your business grows and your client base expands, this can become increasingly expensive. VoIP is the perfect communications solution for your growing business.

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Green technologies just a short time ago had a reputation for being costly, rather than cost-saving. However, business owners are starting to see a multitude of benefits for going green, from cost savings to increased customer appreciation ...

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