Hawaii Tech Support Blog

Hawaii Tech Support has been serving the Hawaii area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Need a Reason to Invest in RMM? Here’s Four

Need a Reason to Invest in RMM? Here’s Four

It is undeniable that businesses have increasingly been relying on technology. The past year has been especially digital as millions of people were working remotely. Many of these people required some type of technology support. Today, we are going to discuss how companies like ours were able to provide comprehensive IT support to so many people while they worked from home.

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Your Success Comes Down to Your People

Your Success Comes Down to Your People

We’re getting close to the end of 2020. Finally? Has it been a long year for you? Has it gone by really fast? I think every other day I have a different opinion about it.

Either way, it’s time to look at 2021. A fresh start, a clean slate. I think if there is one big mindset all business owners and C-levels need to take into consideration for 2021, it’s their people.

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How Should IT Be Used as Employees Return to Workplaces?

How Should IT Be Used as Employees Return to Workplaces?

Many workplaces have started the processes necessary to safely return their employees to typical operations. However, this is going to involve no small amount of preparation in terms of your business’ technology and proactive planning. Let’s consider the different approaches that you could take as you resume operations in a way that helps protect your team while still enabling work to be done.

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Get Your Business Back on Track

Get Your Business Back on Track

After dealing with months of regrettable news, a lot of businesses are trying to find the right strategy to navigate all the challenges their road ahead presents. With costs rising and revenues shrinking, there needs to be a strategic urgency that will allow your business to sustain operations when other companies are laying off their workers and folding into obscurity. Today, we take a look at some of the technology services that you can use to keep your business afloat during the economic downturn. 

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The Definitive Guide on Password Best Practices

The Definitive Guide on Password Best Practices

Protecting your online accounts, your data, and your customers’ information is now more important than ever. Industry and state-mandated compliances are now forcing businesses to tighten their cybersecurity, and it’s critical that every human being on the Internet take their own personal security seriously. This guide is designed to provide the best practices for strong passwords.

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VoIP’s Benefits are Numerous

VoIP’s Benefits are Numerous

Business owners and managers are always looking for ways to improve efficiency and lower expenses. Since the cost of doing business continues to climb, looking to the cloud for their business-critical applications is one way to extend operational capital. The cloud offers several solutions to help the modern business keep their costs down, and one service that can be very valuable is Voice over Internet Protocol (VoIP). VoIP, specifically hosted VoIP, can help you reduce your communications costs in many ways, including:

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Five Reasons Managed Services Even Work Well for Small Businesses

Five Reasons Managed Services Even Work Well for Small Businesses

Consider something for a moment: aside from their size and the resources at their disposal, what makes a small to medium-sized business so different from a large, enterprise-sized one? If you really consider it, there isn’t all that much. This is why many SMBs have turned to managed services… to receive IT support comparable to what the large businesses get.

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AI and IT: A Natural Match

AI and IT: A Natural Match

Artificial Intelligence is one technology that garners excitement and fear. People’s imaginations tend to run away with them when they have conversations about AI. Businesses of all types are starting to figure how they can utilize advanced artificial intelligence platforms and machine learning to facilitate better business, but is it working? Let’s take a look at how AI innovation is changing business and see how ready AI is for primetime.

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Down and Out in Cyberspace

Down and Out in Cyberspace

There has been a lot made in the media about the effect that movies and television has had on society. More often than not, the media that is produced is a result of the ebbs and flows that happen in society, which ironically makes the whole notion that television and movies affect society an interesting paradox. The ludicrous portrayal of criminality in media is one issue that is resoundingly debated by lawmakers and sociologists, alike.

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Tip of the Week: Is Virtualization Right for You?

Tip of the Week: Is Virtualization Right for You?

Virtualization has opened up a lot of doors for businesses who want to make their operations more flexible, but your business can’t simply implement it all willy-nilly. You need to have specific requirements in mind for your cloud hardware. This week’s tip is dedicated to helping you make the best decisions possible regarding the adoption of virtualization for your business’ needs.

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Claire Gould
That tip about the virtualization is always better for us and for everyone who have problem about the fear from the little problem... Read More
Monday, 18 March 2019 06:42
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Microsoft 365 or Office 365: What Product Is Right for Your Business?

Microsoft 365 or Office 365: What Product Is Right for Your Business?

As we’re sure you already know, Microsoft has become a juggernaut in the increasingly competitive business world with its countless solutions for organizations both small and large. With so many options, it can be tricky to figure out the right solution for your business. Thankfully, you don’t have to go about it alone. We’ll help you understand the difference between Microsoft’s Office 365 and Microsoft 365 solution… and yes, they are different.

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Stacy Navarro
This is a computer world and we have to remain up to date according to the latest innovations in this field. There are different M... Read More
Thursday, 11 July 2019 17:46
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Tip of the Week: Extremely Useful Word Tips

Tip of the Week: Extremely Useful Word Tips





Microsoft Word is one of those computer applications that has so many tricks hidden in it that you constantly have opportunities to show off how much you’ve learned. These skills could make or break your job performance under the right conditions, and if you know how to use them efficiently, they can help you save your job if it’s in peril.

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Bing Offers Malware and Filth

Bing Offers Malware and Filth

With a meager market share that is one-third the size of Google’s, one would think that Bing would be trying to keep controversy away from a user’s search results. However, the Microsoft search engine has recently encountered a few notable PR disasters that may be enough to convince some not to use it - especially if it leads to a security breach.

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Business Owner’s Guide to Cybersecurity Hygiene

Business Owner’s Guide to Cybersecurity Hygiene

Hawaii Tech Support Hosts July 27th “Business Owner’s Guide to Cybersecurity Hygiene” at Pacific Club 8am-9:30a.m.

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Hawaii Tech Support has promoted Tim Ames to Chief Technology Officer!

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Hawaii Tech Support has promoted Tim Ames to Chief Technology Officer. Tim joined the company in 2017 as a senior security consultant and architect of its compliance and cybersecurity programs. Ames brings a wealth of experience from serving with the Department of Defense as well as the private sector. Previously, he was the Terminal Infrastructure Manager for Matson, Inc. and Director of Information Security at Desert Financial Credit Union. Ames will be responsible for overseeing the company’s strategic technological direction, development and future growth.
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2017 Wrap Up

2017 Wrap Up

2017 started with a mission to improve our IT service and help our clients with new technologies. Over the last year, we refined our support operations to better support our clients and continue to improve on our service delivery. Hawaii Tech Support will go through major software upgrades in the next two months, improving the quality of information available to our technicians and clients and allowing us to better support our clients. Our help desk service will also roll out a new chat support feature that improves the time to resolve issues, helping our clients get back to work faster.

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Microsoft Office 365 vs. Microsoft Office Suite: Which is Right for Your Business?

Microsoft Office 365 vs. Microsoft Office Suite: Which is Right for Your Business?

Regardless of what type of organization you run, there is always a need for a word processor, spreadsheet software, and email solution. You might already take advantage of Microsoft Office, but do you take advantage of the subscription service (Office 365), or do you purchase the software licenses outright?

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Where You Store Your Data Makes a Big Difference

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Businesses have a lot of data that they need to access on a daily basis. However, where this data is stored can have a dramatic effect on your organization’s productivity. Whether it’s stored in the cloud, locally on your in-house server, or in a safe and secure data center, you need to know where your data is stored, and what purpose it holds for your business.

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Tip of the Week: Access Windows 10 Safe Mode for PC Troubleshooting

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Safe Mode has long been a troubleshooting method for Windows operating systems, but Windows 10 has done away with the classic method of booting up in Safe Mode. Instead of simply pressing F8 during Windows startup, you now have to go into your settings and manually configure your computer to do so. Here’s how it’s done.

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Adopt These 3 IT Concepts to Ensure Future Success

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By its nature, technology is always changing, evolving, and moving forward. Organizations that understand this and plan for these changes end up making the most out of their technology. Those that don’t, get left behind. Here are three ways to make sure that your company’s technology will best serve your future needs.

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Have you ever wondered what would happen if we reduced the number of hours in the work week or shaved off an hour here or there during the workday? The discussion of a reduced or shorter work week is a common topic in productivity circles, ...

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