Hawaii Tech Support Blog

Hawaii Tech Support has been serving the Hawaii area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Need a Reason to Invest in RMM? Here’s Four

Need a Reason to Invest in RMM? Here’s Four

It is undeniable that businesses have increasingly been relying on technology. The past year has been especially digital as millions of people were working remotely. Many of these people required some type of technology support. Today, we are going to discuss how companies like ours were able to provide comprehensive IT support to so many people while they worked from home.

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Tip of the Week: Three Steps to Better Backups

Tip of the Week: Three Steps to Better Backups

Because of the protection it can offer your organization, data backup is a necessary tool for you to have—that is, provided it has the requisite security and reliability you’ll need should you ever have to lean on it. Let’s go over a few guidelines to help you be sure that your backup is trustworthy enough to stake your business’ future on.

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What You Need to Do If Your Business is Hacked

What You Need to Do If Your Business is Hacked

Few things are scarier for a modern business to consider than the idea that they will be hacked, regardless of that business’ size or industry. After all, hacking can, will, and does cause significant damage across basically all aspects of your organization. This is precisely why it is so important that—should a business be hacked—the proper steps are taken in response.

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Getting Accessible Internet to the Disabled Isn’t So Easy

Getting Accessible Internet to the Disabled Isn’t So Easy

Accessibility to the Internet is a hot topic because, at this point, almost everyone should be afforded Internet access. The fact that some people don’t have access to the Internet puts them at a severe disadvantage. One group that has major problems with accessibility are disabled people. Let’s discuss what can be done about that.

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Tip of the Week: Keeping Peeping Eyes Out of Your Webcam

Tip of the Week: Keeping Peeping Eyes Out of Your Webcam

With many—if not most—computers and especially laptops featuring integrated webcams at this point, it isn’t hard to imagine how disastrous it would be to be spied on through it. Let’s take a few moments and go over a few ways to be sure that your webcam isn’t being used without your consent by someone else.

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Cyberattack Discovery Time is Decreasing (But This Isn’t All Good News)

Cyberattack Discovery Time is Decreasing (But This Isn’t All Good News)

Research has revealed that cyberattacks are spending decreasing amounts of time on their targeted networks before they are discovered. While this may sound like a good thing—a faster discovery of a threat is better than a slower one, after all—this unfortunately is not the case.

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The Pros and Cons Remote Work Has to the Environment

The Pros and Cons Remote Work Has to the Environment

Remote work is often lauded for its various benefits—and don’t get us wrong, there are certainly plenty of them to account for. However, it must also be said that remote work is far from perfect. Take the environmental impacts it can have, for instance. Let’s discuss how working from home can prove better for the environment, while also addressing the serious problems it has contributed to—and, just maybe, how we can help minimize some of them.

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Tip of the Week: How to Share Documents in Google Drive

Tip of the Week: How to Share Documents in Google Drive

Collaboration is something that no modern business can do without, which helps to explain why so many current applications feature it so heavily. Let’s focus on Google Drive and its multitude of collaborative capabilities that so many businesses are now making use of.

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The Federal Communications Commission is Evaluating Mobile Broadband

The Federal Communications Commission is Evaluating Mobile Broadband

Broadband Internet access is a critical consideration for today’s world, considering how much of daily life and business is now conducted online. Having said that, Internet access is still far from a given. In the United States, the Federal Communications Commission wants to work to fix this—but to do so, they need data. To help collect this data, the FCC wants you to install a speed test application on your smartphone.

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What We Can Learn from Coca-Cola’s Insider Trade Secret Theft

What We Can Learn from Coca-Cola’s Insider Trade Secret Theft

Your business’ data is perhaps its most crucial resource—which is why it is so important that it remains protected against all threats (including those that come from within your own business). Consider, for a moment, the ongoing trial of Xiaorong You, going on in Greenville, Tennessee. Accused of stealing trade secrets and committing economic espionage, You allegedly stole various BPA-free technologies from various companies—including Coca-Cola and the Eastman Chemical Company, amongst others—to the tune of $119.6 million.

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Tips to Help You Keep Your Workstation Clean

Tips to Help You Keep Your Workstation Clean

If you are like many other people, your desktop computer just sits there, day after day, allowing you to run your business. Unfortunately, like any other machine, it will fail. One way to prolong the lifespan of your computer is to keep it clean. Today, we thought we’d give you some pointers on how to do so. 

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Productivity in a Very Difficult Time

Productivity in a Very Difficult Time

Some people may say that operational efficiency and productivity are only measures of how well managers are able to manage. Make no mistake about it, productivity is important to workers, too. When COVID-19 spurred lawmakers to create stay-at-home orders in March of 2020, the fear was that productivity would decrease so much that it would destroy society. This obviously didn’t happen, but there has been some ebb and flow of the productivity metrics since the beginning of the pandemic. Let’s take a look at productivity during COVID-19.

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A Hacker Could Steal All Of Your Text Messages for a Few Bucks

A Hacker Could Steal All Of Your Text Messages for a Few Bucks

We always picture hackers as these foreboding, black-clad criminals, smirking through the shadows cast in their dark room by their computer monitor. Hardened, uncaring individuals who don’t go outside very often, staring at code as if they were able to decipher the Matrix.

It’s time we give up this persona and stop mystifying cybercriminals. Why?

It only takes a few bucks and some spare time to truly hold an individual’s data hostage.

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Tip of the Week: Tips that Can Help You Be More Productive with Microsoft Word

Tip of the Week: Tips that Can Help You Be More Productive with Microsoft Word

A lot of businesses rely on Microsoft Word, the leading word processing app for companies, but the question is, are you using it to its fullest potential? Today, we thought we’d go through some of the features that can help you be more productive with Microsoft Word.

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Facebook’s Massive Data Leak

Facebook’s Massive Data Leak

Facebook is many people’s favorite—or at least most used—app and it does bring value to people by letting them keep tabs on friends and family, or grow their businesses. It has grown to be one of the largest, most successful software technology companies in the world. Unfortunately, with that type of exposure comes the responsibility of securing massive amounts of personal data. In this quest, they leave a lot to be decided. Today, we take a look at the situation Facebook is in as they are dealing with one of the largest data leaks in history.

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What Options Do SMBs Have for Their Server Hosting?

What Options Do SMBs Have for Their Server Hosting?

Today’s technology provides businesses with more options than they’ve ever had, including where they want to host their critical infrastructures. This decision will often boil down to between an onsite hardware implementation or utilizing the cloud. Let’s consider the differences that your decision needs to reflect.

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Should Your Business See a Bigger Role for IT?

Should Your Business See a Bigger Role for IT?

With every business having at least some revenue generation in their list of priorities, it is important that an organization understands how technology can help eliminate inefficiency through improved collaboration and productivity. Let’s consider a few modern tools and solutions that can help a business as it strives towards its goals.

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Can a Technology Meant to Sell Donuts Help Detect Cancer?

Can a Technology Meant to Sell Donuts Help Detect Cancer?

We’d be the first to admit it—some of the topics we discuss may seem to be inaccessible to small and medium-sized businesses nowadays, bordering on science fiction. For instance, let’s consider the topic of artificial intelligence in business.

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A Document Management System is the Modern Filing Cabinet

A Document Management System is the Modern Filing Cabinet

Do you realize how much paper you use each year? Do you realize how much paper you have stored in your office? Do you realize that none of that is necessary? Today, digital filing systems as a part of a document management strategy can keep you from wasting your business’ resources on paper, filing, and printing. Here’s how:

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Tip of the Week: How Serious is Blue Light Exposure, Really?

Tip of the Week: How Serious is Blue Light Exposure, Really?

Every day, it seems like there’s a new threat to be concerned about. Obviously, there’s the big one that the whole world’s been dealing with, but there’s also the smaller things that we’re supposed to be worried about… like “blue light”, for example. What is that, and what can it really do?

As it turns out, blue light is more than just a marketing gimmick, and can potentially impact your health. Let’s go over a few tips to help you filter it out, and why you may want to do so.

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It is undeniable that businesses have increasingly been relying on technology. The past year has been especially digital as millions of people were working remotely. Many of these people required some type of technology support. Today, we a...

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