Hawaii Tech Support Blog

Hawaii Tech Support has been serving the Hawaii area since 2004, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Understanding How Technology Impacts C-Level Business Roles

Understanding How Technology Impacts C-Level Business Roles

We’ve all heard the title CEO before, business shorthand for Chief Executive Officer. In fact, it may be a title that you hold yourself. While the CEO of a company is undoubtedly important, it is crucial to consider what other c-level roles should also be filled. As a technology-centric company, we often consider roles like the CIO, the CTO, and soon enough, the CDO to be just as important. 

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Tip of the Week: Avoid These Types of Android Apps

Tip of the Week: Avoid These Types of Android Apps

The Google Play Store has a massive selection of applications available for users to download. Unfortunately, just because they’re available to be downloaded, doesn’t necessarily mean that they should be downloaded. In fact, many of these apps should be avoided. For this week’s tip, we’ll go over a few categories of application that you shouldn’t download in the first place.

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Blockchain Is Moving Into New Industries

Blockchain Is Moving Into New Industries

Blockchain is one of the most dynamic new technologies, but up until recently, there hasn’t been a lot accomplished in the way of creating viable distributed software titles. In fact, the most practical technology created with blockchain is cryptocurrency. This says quite a bit. Today, we’ll take a look at blockchain-enhanced software and how it’s only a matter of time until it is a commonplace addition to most businesses.

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As IT and OT Merges, You Need to Be Prepared

As IT and OT Merges, You Need to Be Prepared

Businesses have two different types of technology to contend with each day: their information technology, and their operational technology. As these categories have become less distinct with the introduction of the Internet of Things and other similar advancements, a few new challenges to maintaining security have become apparent. Let’s go over these challenges, and what you need to do to overcome them.

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Tip of the Week: Keyboard Shortcuts Using the Windows Key

Tip of the Week: Keyboard Shortcuts Using the Windows Key

Keyboard shortcuts have long been used to move things along faster. In 1994, just about the time that Windows 95 was released, Microsoft produced the new keyboard layout that incorporated the brand-pnew Windows key (or Win Key). When pressed, the Windows Key would immediately open the start menu, which debuted in the software.

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How to Use a CRM Effectively

How to Use a CRM Effectively

There are a lot of businesses that depend on their Customer Relationship Management (CRM) platform. It’s not just used to manage their customer relationship, it also helps with production, invoicing, operations, human resources, and more. Today, we’ll take a look at the CRM and see how strategic use of this platform can help build your business. 

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How to Judge the Quality of an IT Provider’s Services

How to Judge the Quality of an IT Provider’s Services

It’s a safe assumption that your business relies on some technology in order to operate (after all, you are reading a blog on the Internet). As a result, it is likely that you will require some level of IT support at some point. While this may sound like something simple enough to find, you need to keep in mind that not all IT service providers will necessarily provide the same quality of service.

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Tip of the Week: 3 Leading Causes of Slow Internet

Tip of the Week: 3 Leading Causes of Slow Internet

Slow Internet may be a nuisance in any case, but it has a particularly negative impact on the workplace. Technology should improve your operational efficiency, but if your solutions depend on a connection to the Internet, any issue there can effectively bring your productivity to a halt. In light of this, we wanted to go over a few of the most common issues that might be slowing down your connection, and perhaps tip you off to the problem.

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Automation Options Any Business Can Use

Automation Options Any Business Can Use

If they are doing their job well, a business’ decision makers are always looking for ways to increase efficiency. For years, businesses were looking to their human resources to improve, but today, technology can fill in the gaps more effectively. A culture of automation--the act of having machines do tasks that humans used to do--is proving to be a potent strategy for all types of tasks. 

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Why Software as a Service is the Future

Why Software as a Service is the Future

The cloud has provided businesses with remarkable capabilities and opportunities, but we wanted to take a moment to focus on one in particular: software as a service, or SaaS. Let’s go over what SaaS is, exactly, and how it can assist you in your operations.

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Tip of the Week: Turn It Off and Turn It On, Again

Tip of the Week: Turn It Off and Turn It On, Again

The people that support a business’ information systems are widely renowned as a bunch of nerds sitting in a basement office waiting for someone that matters calls them upstairs. Now, we think this characterization is unfair (of course), but since our jobs are so technical, it can be hard to relate with clients all the time. Fortunately for us, the most useful tool we have in our repertoire is excruciatingly simple. To fix your computer problem, have you tried turning it off, and turning it back on? 

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Any Business Can Benefit from Digital Signage

Any Business Can Benefit from Digital Signage

While there are definitely gimmicks when it comes to technology in the small business (for instance, USB-powered staplers) there are many devices and technologies that have far more utility, although they may not seem to be applicable to all industries. One example would be the digital signage solutions that have grown in popularity. While they may seem to have limited uses outside of retail, there are plenty of ways to use them to your advantage.

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Major SMB Tech Trends

Major SMB Tech Trends

All businesses demand a certain amount of technology in order to push their organizational profitability forward. Whether they invest in tried-and-true technologies or they use their capital a little more innovatively, really depends on how decision makers’ forecasts of those investments help the organization become more productive or efficient. Today, we will look at five of the most important technology trends for SMBs in 2020.

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Tip of the Week: Restoring Your Android Applications

Tip of the Week: Restoring Your Android Applications

While there aren’t many reasons that you would want to restore your existing Android applications, the ones that do factor in are pretty compelling. Here, we’ll take you through the process of doing just that.

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HTS Holidays and Hindsight in 2020

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In early January, our team finally had an opportunity to celebrate the holidays after all the year-end projects and client conversions from Windows 7.
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Do Inherent Security Risks Make Smart Devices Dumb?

Do Inherent Security Risks Make Smart Devices Dumb?

Over the past few years, there has been a general fascination with smart devices in the home, and to a certain extent, the office. These Internet of Things-powered appliances and gadgets can help add to the convenience of rote tasks and other everyday activities, but is it actually a good idea to use them? As it turns out, unless you’ve taken the proper precautions, maybe not.

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Is a Hosted Desktop Right for Your Business?

Is a Hosted Desktop Right for Your Business?

As important as it is to keep your technology up-to-date, it can sometimes be prohibitively expensive to do so throughout your entire business. If you have found yourself in this position, one option you may consider is to resort to hosted desktop solutions. Here, we’ll go over what a hosted desktop is, and how it can serve companies well.

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VoIP’s Benefits are Numerous

VoIP’s Benefits are Numerous

Business owners and managers are always looking for ways to improve efficiency and lower expenses. Since the cost of doing business continues to climb, looking to the cloud for their business-critical applications is one way to extend operational capital. The cloud offers several solutions to help the modern business keep their costs down, and one service that can be very valuable is Voice over Internet Protocol (VoIP). VoIP, specifically hosted VoIP, can help you reduce your communications costs in many ways, including:

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Tip of the Week: 3 Considerations When Securing Personal Information

Tip of the Week: 3 Considerations When Securing Personal Information

Personal information is precious, especially in this increasingly digital day and age. This makes it incredibly important that you are doing everything you can to protect it in your business - whether it is your own or belongs to somebody else. Here, we’ll go over a few tips to help you better protect the data you’re responsible for.

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A Brief Review of (Some) VoIP Features

A Brief Review of (Some) VoIP Features

VoIP (Voice over Internet Protocol) solutions famously offer businesses some significant cost savings. While this may be the extent of many people’s understanding of its value, VoIP actually has a lot more to offer. That’s why we wanted to go over just a few of its benefits - to provide a bit of insight into what makes VoIP such a great choice for today’s organizations.

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We’ve all heard the title CEO before, business shorthand for Chief Executive Officer. In fact, it may be a title that you hold yourself. While the CEO of a company is undoubtedly important, it is crucial to consider what other c-level roles...

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